Frequently Asked Questions

Get Answers to Frequently Asked Questions

Getting Started:

Importing & Exporting:

Technical Specifications:

Account Maintenance:

Getting Started

What is Ecometrics?

Ecometrics is web-based sustainability software that allows you to easily track what your company consumes, spends, and emits with an intuitive interface, powerful planning tools, and flexible sustainability reporting.

How does it work?

Ecometrics is software delivered as a service (SaaS), so you simply subscribe to the service—and you can use it from any computer with an Internet connection, and even from most smartphones.

How do I get started?

Get a quick view of how easy it is to use Ecometrics by registering for a free demo. As a customer, you’ll have free access to a full catalog of training options, including quick training videos, as well as self-paced training and tutorial articles that cover everything from the basics, to best practices, to advanced-level skills.

What about technical support?

Technical support is also included with your subscription and you can contact support by email or phone for quick resolution of any issues.

Importing & Exporting

Can I import my existing data?

Yes! You can upload your existing data to our secure servers directly through the Ecometrics web application or our staff can transfer all of your data as part of our Setup Service.

Technical Specifications

Can I use Ecometrics from my mobile phone?

Yes! on 3G or WiFi from your iPhone, iPad, or any device equipped with an HTML 5 capable browser.

What are the system requirements?

Ecometrics is a browser-based service. Since there is no software to install, it works on both Mac and PC. Really all you need is a modern web browser, and we do our very best to make sure that Ecometrics works on the most popular browsers available:

You will need cookies and JavaScript enabled (please see our Privacy Policy for more information).

Minimum screen resolution should be 1024 X 768.

Account Maintenance

How can I change or cancel an account?

All settings on your account can be modified by logging in and managing your account profile and subscription packages.

How do I get pricing?

Information on pricing and subscription packages can be found here. Please contact us if your are a consultant looking to use the Ecometrics sustainability software to manage your clients or have special requirements not covered by our packages.